Frequently Asked Questions
Everything you need to know about our artisanal products and delivery.
Where do you source your ingredients?
We pride ourselves on supporting local producers. Most of our ingredients are sourced directly from Western Australian farmers and artisans to ensure the highest quality and freshness.
How are the food items packaged for delivery?
All perishable items are packed in insulated, temperature-controlled packaging with eco-friendly gel ice packs to ensure they arrive at your doorstep in perfect condition.
What is your delivery radius within Perth?
We currently offer local delivery to the Perth Metropolitan area. Delivery fees and schedules vary by suburb, which can be viewed at the checkout page.
Can I return food products if I change my mind?
Due to health and safety regulations, we cannot accept returns on perishable food items for a change of mind. However, if your order arrives damaged, please contact us within 24 hours for a resolution.
Do you offer gift hampers or custom bundles?
Yes, we offer a variety of curated heritage hampers. For custom corporate orders or specific gift requests, please reach out to our team via the contact form.
Are there options for specific dietary requirements?
We stock a range of gluten-free, vegan, and nut-free products. Please check the individual product descriptions for full ingredient lists and allergen warnings.