Returns & Exchanges

At The Heritage Perth, we take pride in the quality of our artisanal food products; however, due to the perishable nature of our goods, returns are generally limited to items that are damaged or defective upon arrival. Please contact us within 24 hours of delivery to initiate a claim for any quality concerns.

Return Process

• 1.
  Contact Our Team

  Email our customer service team with your order number and a brief explanation of the issue regarding your perishable or pantry items.

• 2.
  Provide Documentation

  Attach clear photographs of the damaged product and the original packaging to help our quality control team assess the claim.

• 3.
  Verification Process

  Our experts will review your request within 48 hours to ensure it meets our health and safety guidelines for returns or replacements.

• 4.
  Resolution and Credit

  Once approved, we will issue a full refund to your original payment method or dispatch a fresh replacement at no additional cost to you.